Need help with your freelancer account? Here's how to reach us and what to include so we can help faster.

Common topics

• Payment not reflected: include your registered email and the payment reference/order ID from the confirmation.
• Profile not showing in search: check your account is active from your dashboard — inactive accounts are hidden from search by design.
• Portfolio upload issues: images and PDFs up to 10MB are supported; let us know the file type and size if an upload fails.
• Account or profile removal: we can deactivate or delete your account on request — see our Privacy Policy.
• Client not paying after agreed work: we don't manage project payments directly and can't recover funds, but tell us what happened with your message history — we review every report and can suspend accounts that violate our terms.
• Reporting abuse from a member: tell us the member's name and a copy of the message — we review every report.

Before you write in

Refund requests are handled per our Refund Policy — please read it first, as freelancer account payments are non-refundable outside of genuine duplicate or failed charges.