Last updated: 28 Aug 2026

All member access pass payments (₹399/180 days) are strictly non-refundable, in full or in part, once payment is completed.

Why we don't offer refunds

Your ₹399 payment unlocks freelancer contact details and messaging immediately and in full — the moment payment clears, you have complete access for 180 days. Because the service is delivered in full at the point of payment, we do not offer refunds for:

Change of mind after payment.
Not finding a suitable freelancer, or not hiring anyone during your 180 days.
Choosing not to use the access pass after unlocking it.
Account suspension or termination due to a violation of our Terms & Conditions.
Partial-period cancellation — the 180-day pass is not prorated or refunded for unused days.
Disputes, delays, or dissatisfaction with work arranged directly with a freelancer — Sarwin HR Solutions is not a party to that agreement and cannot refund on a freelancer's behalf.

The one exception: duplicate or failed payments

If a technical error results in you being charged twice for the same access pass, or you were charged but access was never unlocked, contact Support with your payment reference. We'll verify against PhonePe's transaction records and correct genuine billing errors — this is a correction of a mistaken charge, not a discretionary refund, and doesn't apply to payments that were processed correctly.

Before you pay

Take your time browsing freelancer profiles — that part is free. Only pay the ₹399 once you're ready to unlock contact details. If you have questions about what's included, check our Pricing page or contact Support first.