Need help with your member account or an access pass? Here's how to reach us and what to include so we can help faster.

Common topics

• Payment not reflected: include your registered email and the payment reference/order ID from the confirmation.
• Contact details still locked after paying: check your access pass status from your dashboard; if payment shows successful but access isn't active, contact us with your order ID.
• Freelancer not delivering, or asking to be paid without doing agreed work: we don't manage project payments directly and can't recover funds, but tell us what happened with your message history — we review every report and can suspend accounts that violate our terms.
• Reporting a freelancer: tell us who and share a copy of the relevant message — we review every report.
• Job post not appearing: job posts publish immediately; if yours isn't visible, contact us with the title and posting time.
• Account or data removal: we can deactivate or delete your account on request — see our Privacy Policy.

Before you write in

Refund requests are handled per our Refund Policy — please read it first, as access pass payments are non-refundable outside of genuine duplicate or failed charges.