Last updated: 28 Aug 2026
This page explains what information we collect from freelancers, how it's used, and who can see it.
What we collect
- Account details: name, email address, and password (stored encrypted, never in plain text).
- Profile details: headline, city, phone number, description, expected rate, and skills for each profile you create.
- Portfolio content: images, PDFs, and links you upload as work samples.
- Payment records: transaction ID, amount, and status from PhonePe for your account activation. We do not store your card, UPI, or bank details — those are handled entirely by PhonePe.
- Messages: the content of conversations you have with members through the Platform.
Who can see what
- Public (anyone browsing, logged in or not): your display name, city, skills, description, rate, and portfolio.
- Members with an active access pass only: your phone number and WhatsApp number, and the ability to message you directly.
- Sarwin HR Solutions staff: account and profile data, for support, fraud prevention, and moderation purposes only.
We never sell your data to third parties, and we never reveal your phone or WhatsApp number to a member who hasn't paid for access. For your own safety, never share OTPs, passwords, or banking details with anyone who contacts you through the Platform — we will never ask for these.
How we use it
To operate the Platform — showing your profile in search, delivering messages, processing your annual payment, and contacting you about your account (renewal reminders, support replies, policy updates). We don't use your data for third-party advertising.
How long we keep it
We retain your account and profile data for as long as your account exists. If you'd like your account and data deleted, contact us through the Support page — we'll process the request within a reasonable timeframe, subject to any records we're legally required to retain (e.g. payment records).
Your choices
You can edit or remove your profile details, delete portfolio items, and control what you upload at any time from your dashboard. For anything not self-service — including data export or full account deletion — reach out via Support.